{"id":999972128,"date":"2025-04-21T11:01:22","date_gmt":"2025-04-21T04:01:22","guid":{"rendered":"https:\/\/bizzi.vn\/?p=999972128"},"modified":"2026-06-09T13:38:31","modified_gmt":"2026-06-09T06:38:31","slug":"effective-hotel-cost-control-strategy","status":"publish","type":"post","link":"https:\/\/bizzi.vn\/en\/effective-hotel-cost-control-strategy\/","title":{"rendered":"Effective hotel cost control strategies"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Understanding and controlling hotel costs is an integral part of maintaining financial stability, optimizing profits and ensuring service quality. To do this, you need to implement effective cost control strategies, combined with the use of technology and detailed reporting.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This article by <\/span><a href=\"https:\/\/bizzi.vn\"><span style=\"font-weight: 400;\">Bizzi <\/span><\/a><span style=\"font-weight: 400;\">will provide important information and methods for understanding and controlling hotel costs.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Index<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/bizzi.vn\/en\/effective-hotel-cost-control-strategy\/#Chi_phi_khach_san_la_gi\" >What is the hotel cost?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/bizzi.vn\/en\/effective-hotel-cost-control-strategy\/#Khai_niem\" >Concept<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/bizzi.vn\/en\/effective-hotel-cost-control-strategy\/#Tam_quan_trong_cua_viec_Kiem_soat_Chi_phi_Van_hanh\" >The Importance of Controlling Operating Costs.<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/bizzi.vn\/en\/effective-hotel-cost-control-strategy\/#Phan_loai_chi_phi_van_hanh_khach_san\" >Classification of hotel operating costs<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/bizzi.vn\/en\/effective-hotel-cost-control-strategy\/#Kiem_soat_chi_phi_khach_san_bang_cach_nao\" >How to control hotel costs?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/bizzi.vn\/en\/effective-hotel-cost-control-strategy\/#Cac_chi_so_danh_gia_muc_do_hieu_qua_cua_chi_phi_van_hanh_khach_san\" >Indicators for evaluating the efficiency of hotel operating costs<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/bizzi.vn\/en\/effective-hotel-cost-control-strategy\/#Nhung_cau_hoi_can_dat_ra_khi_cat_giam_chi_phi_van_hanh_khach_san\" >Questions to ask when cutting hotel operating costs\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/bizzi.vn\/en\/effective-hotel-cost-control-strategy\/#Ung_dung_cong_cu_ho_tro_kiem_soat_chi_phi_cho_doanh_nghiep\" >Applying cost control support tools for businesses<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/bizzi.vn\/en\/effective-hotel-cost-control-strategy\/#Ket_luan\" >Conclude<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Chi_phi_khach_san_la_gi\"><\/span><b>What is the hotel cost?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Khai_niem\"><\/span><b>Concept<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Hotel costs are the daily expenses incurred to maintain hotel operations \u2013 serving guests, maintaining facilities, operating services, personnel, etc.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Specific examples of hotel costs:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Receptionist, housekeeping, maintenance, kitchen staff salaries<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cost of electricity, water, internet, laundry, cleaning chemicals<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Food and beverage (F&amp;B) costs<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maintenance costs for air conditioning, lighting systems, fire protection<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consumables: towels, soap, mineral water\u2026<\/span><\/li>\n<\/ul>\n<figure id=\"attachment_999972129\" aria-describedby=\"caption-attachment-999972129\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-999972129 size-full\" src=\"https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/Chien-luoc-kiem-soat-chi-phi-khach-san-hieu-qua.jpg\" alt=\"What is hotel fee?\" width=\"768\" height=\"512\" title=\"\" srcset=\"https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/Chien-luoc-kiem-soat-chi-phi-khach-san-hieu-qua.jpg 768w, https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/Chien-luoc-kiem-soat-chi-phi-khach-san-hieu-qua-300x200.jpg 300w, https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/Chien-luoc-kiem-soat-chi-phi-khach-san-hieu-qua-18x12.jpg 18w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-999972129\" class=\"wp-caption-text\">What is the hotel cost?<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Tam_quan_trong_cua_viec_Kiem_soat_Chi_phi_Van_hanh\"><\/span><b>The Importance of Controlling Operating Costs.<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Controlling operating costs is not just about cutting, but optimizing \u2013 reallocating spending to achieve the highest efficiency. Hotel operating costs will directly affect many aspects of the business:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Profit: <\/b><span style=\"font-weight: 400;\">Operating costs account for the largest proportion of total hotel costs (40\u201370% depending on the type). Therefore, good control of hotel costs will help increase EBITDA (earnings before interest, taxes, depreciation and amortization) without increasing selling prices.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Improve cash flow and solvency: <\/b><span style=\"font-weight: 400;\">Stable cash flow helps hotels always have enough money to pay salaries, maintain and buy essential supplies.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Increase flexibility in market fluctuations: <\/b><span style=\"font-weight: 400;\">When room capacity decreases (due to low season, epidemics, etc.), hotels can <\/span><b>flexible cost reduction<\/b><span style=\"font-weight: 400;\"> If there is a tight control system. Reduce the risk of capital loss and insolvency.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Maintain stable service quality<\/b><span style=\"font-weight: 400;\">: Helps allocate budgets appropriately to departments while still ensuring customer experience.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Optimize operating performance:<\/b><span style=\"font-weight: 400;\"> Timely detect which department is using the budget inefficiently, which process is wasting labor and materials. From there, it is possible to restructure personnel, adjust work processes, and increase productivity.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Support accurate financial decision making: <\/b><span style=\"font-weight: 400;\">With detailed cost data, investors can plan realistic budgets, make investment decisions, expand, and price rooms appropriately.<\/span><\/li>\n<\/ul>\n<p><b>Distinguish between Hotel Costs and other types of costs.<\/b><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Cost Type<\/b><\/td>\n<td><b>Nature<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Operating costs<\/b><\/td>\n<td><b>Repeat regularly, serve customers directly<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Cost of capital<\/b><\/td>\n<td><b>Direct input costs of products sold<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Financial costs<\/b><\/td>\n<td><b>Loans, interest rates<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Investment costs<\/b><\/td>\n<td><b>Purchase of fixed assets, long-term upgrades<\/b><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span class=\"ez-toc-section\" id=\"Phan_loai_chi_phi_van_hanh_khach_san\"><\/span><b>Classification of hotel operating costs<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Clearly classifying these costs helps hotels easily monitor, control and optimize hotel costs, thereby improving operational efficiency and profits.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Direct Costs:<\/b><span style=\"font-weight: 400;\"> Are costs directly related to customer service activities.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For example: Food and beverage (F&amp;B) costs: Food ingredients, drinks served in restaurants, minibars; Room costs: Labor costs, materials for cleaning rooms, beds, wardrobes, bed linens.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Indirect Costs<\/b><span style=\"font-weight: 400;\">: Are costs not directly related to providing services to guests, but support hotel operations.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For example: Management costs \u2013 Salaries of hotel management levels (directors, department heads); Office stationery and paperwork costs: Office supplies and equipment.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Fixed Costs:<\/b><span style=\"font-weight: 400;\"> These are costs that do not change with the level of hotel activity and must be paid even when the hotel has no guests.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For example: Rent, Fixed employee salaries, Employees&#039; salaries do not change, even during low season.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Variable Costs:<\/b><span style=\"font-weight: 400;\"> This is a cost that varies with the level of activity of the hotel. As the number of guests and revenue increases, this cost will also increase.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For example: Food ingredient costs: Increase according to the number of customers dining at the restaurant; Laundry costs; Electricity, water, gas costs consumed during the process of serving customers.<\/span><\/p>\n<figure id=\"attachment_999972130\" aria-describedby=\"caption-attachment-999972130\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-999972130 size-full\" src=\"https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/Phan-loai-chi-phi-van-hanh-khach-san.jpg\" alt=\"hotel operating costs classification\" width=\"1024\" height=\"574\" title=\"\" srcset=\"https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/Phan-loai-chi-phi-van-hanh-khach-san.jpg 1024w, https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/Phan-loai-chi-phi-van-hanh-khach-san-300x168.jpg 300w, https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/Phan-loai-chi-phi-van-hanh-khach-san-768x431.jpg 768w, https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/Phan-loai-chi-phi-van-hanh-khach-san-18x10.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-999972130\" class=\"wp-caption-text\">Classification of hotel operating costs<\/figcaption><\/figure>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Departmental Costs: <\/b><span style=\"font-weight: 400;\">This cost is allocated to departments within the hotel for easy control and analysis of each department&#039;s performance.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For example: Room costs, Cost of food and beverage ingredients, service staff salaries; Service costs related to additional services such as spa, gym, swimming pool.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Special Operating Costs<\/b><span style=\"font-weight: 400;\">: Are costs that arise in special or irregular situations.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For example: Unexpected repair costs (electrical systems, fire protection systems); Seasonal costs during peak seasons (overtime wages, promotions).<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Marketing &amp; Advertising Costs:<\/b><span style=\"font-weight: 400;\"> Are the costs incurred in promoting the brand and attracting customers.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For example: Online advertising, fees paid to online booking channels such as Booking, Agoda.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Kiem_soat_chi_phi_khach_san_bang_cach_nao\"><\/span><b>How to control hotel costs?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">This is a question that many managers ask, especially in the context of the current economic crisis. Controlling costs in hotels is a key factor to maintain stable profits, especially in a low-margin and highly seasonal industry like hospitality.\u00a0<\/span><\/p>\n<p><b>Analyze and understand the Types of Costs<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fixed costs: Employee salaries, insurance, rent.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Variable costs: Electricity, water, food ingredients, laundry.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Direct costs: Costs for each department such as housekeeping, F&amp;B, spa.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Indirect costs: Management, marketing, office supplies.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">There are also other types of costs as analyzed above.<\/span><\/p>\n<p><b>Build a detailed budget and plan\u00a0<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cost Forecasting: Plan spending for departments such as rooms, F&amp;B, marketing.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Calculate the cost per unit of service product (e.g. cost per room\/minute, cost per meal).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Allocate costs wisely: Minimize waste by clearly assigning costs to each activity.<\/span><\/li>\n<\/ul>\n<p><b>Conduct periodic inspections and monitoring<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inventory control: Ensure that no supplies are damaged or lost.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check food costs: Make sure food ingredients are used efficiently and there is no waste.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check invoices and receipts: Make sure all invoices and receipts are accurate and reasonable.<\/span><\/li>\n<\/ul>\n<figure id=\"attachment_999972131\" aria-describedby=\"caption-attachment-999972131\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-999972131 size-full\" src=\"https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/kiem-soat-chi-phi-khach-san.jpg\" alt=\"hotel expense control\" width=\"640\" height=\"400\" title=\"\" srcset=\"https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/kiem-soat-chi-phi-khach-san.jpg 640w, https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/kiem-soat-chi-phi-khach-san-300x188.jpg 300w, https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/kiem-soat-chi-phi-khach-san-18x12.jpg 18w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><figcaption id=\"caption-attachment-999972131\" class=\"wp-caption-text\">Controlling costs in hotels is key to maintaining stable profits.<\/figcaption><\/figure>\n<p><b>Negotiate and find good price suppliers<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Negotiate costs with suppliers: Look for partners who provide raw materials and services at reasonable prices or with preferential policies.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Negotiate OTA commissions: If you use online booking channels (OTAs), negotiate a lower commission or choose a lower cost channel.<\/span><\/li>\n<\/ul>\n<p><b>Training and practice of cost management for employees\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Hotel operating costs can be reduced if staff are properly trained in how to manage resources, avoid waste and save costs.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Receptionist training: Manage guest schedules, avoid overbooking but also avoid overloading and causing losses.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">F&amp;B staff training: Managing ingredients, avoiding food and beverage waste.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Maintenance Staff Training: Equipment maintenance guidelines to reduce repair costs.<\/span><\/li>\n<\/ul>\n<p><b>Reduce waste and optimize resource use<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduce energy consumption: Install energy-saving lighting systems and control room temperature appropriately.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Optimize staff: Adjust staff schedules to match the number of customers, avoiding unnecessary increases in staff costs.<\/span><\/li>\n<\/ul>\n<p><b>Review and restructure unnecessary operations\u00a0<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If your hotel is having trouble controlling costs, consider restructuring or eliminating unprofitable activities or services. This will help reduce unnecessary costs and focus on profitable activities.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Cac_chi_so_danh_gia_muc_do_hieu_qua_cua_chi_phi_van_hanh_khach_san\"><\/span><b>Indicators for evaluating the efficiency of hotel operating costs<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">To evaluate the effectiveness of <\/span><b>hotel operating costs<\/b><span style=\"font-weight: 400;\">, financial and operational indicators are very important. They help measure and analyze the use of resources in the hotel, thereby making more optimal decisions for cost control and profit growth.<\/span><\/p>\n<p><b>Below are the indicators to evaluate the efficiency of operating costs in hotels:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>RevPAR (Revenue per Available Room): D<\/b><span style=\"font-weight: 400;\">measure <\/span><b>revenue<\/b><span style=\"font-weight: 400;\"> The average number of rooms available in a hotel, regardless of whether they are sold or not. This metric helps evaluate the efficiency of room utilization and maximize revenue from available rooms.<\/span><\/li>\n<\/ul>\n<p><b>Recipe:<\/b><span style=\"font-weight: 400;\"> RevPAR = Total Room Revenue \/ Number of Available Rooms\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>GOPPAR (Gross Operating Profit per Available Room):<\/b><span style=\"font-weight: 400;\"> Measures gross operating profit per available room. This is an important indicator to evaluate the cost efficiency and profitability of hotel operations, including operating costs.<\/span><\/li>\n<\/ul>\n<p><b>Recipe: <\/b><span style=\"font-weight: 400;\">GOPPAR = Gross Operating Profit \/ Number of Available Rooms<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>TRevPAR (Total Revenue per Available Room): D<\/b><span style=\"font-weight: 400;\">o measures total revenue per available room, including all revenue from rooms, food, beverage, spa, events, and other services. This is a more comprehensive metric than RevPAR and helps evaluate the overall performance of a hotel.<\/span><\/li>\n<\/ul>\n<p><b>Recipe: <\/b><span style=\"font-weight: 400;\">TRevPAR = Total Revenue \/ Number of Available Rooms\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>ROI (Return on Investment): <\/b><span style=\"font-weight: 400;\">Measure the effectiveness of investments in facilities, service improvements or any hotel expansion projects.<\/span><\/li>\n<\/ul>\n<p><b>Recipe: <\/b><span style=\"font-weight: 400;\">ROI = Return on Investment \/ Investment\u00a0<\/span><\/p>\n<figure id=\"attachment_999972133\" aria-describedby=\"caption-attachment-999972133\" style=\"width: 1900px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-999972133 size-full\" src=\"https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/chi-so-danh-gia-chien-luoc-kiem-soat-chi-phi-khach-san.jpg\" alt=\"hotel cost control strategy evaluation index\" width=\"1900\" height=\"1140\" title=\"\" srcset=\"https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/chi-so-danh-gia-chien-luoc-kiem-soat-chi-phi-khach-san.jpg 1900w, https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/chi-so-danh-gia-chien-luoc-kiem-soat-chi-phi-khach-san-300x180.jpg 300w, https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/chi-so-danh-gia-chien-luoc-kiem-soat-chi-phi-khach-san-1024x614.jpg 1024w, https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/chi-so-danh-gia-chien-luoc-kiem-soat-chi-phi-khach-san-768x461.jpg 768w, https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/chi-so-danh-gia-chien-luoc-kiem-soat-chi-phi-khach-san-1536x922.jpg 1536w, https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/chi-so-danh-gia-chien-luoc-kiem-soat-chi-phi-khach-san-18x12.jpg 18w\" sizes=\"(max-width: 1900px) 100vw, 1900px\" \/><figcaption id=\"caption-attachment-999972133\" class=\"wp-caption-text\">Need to grasp the indicators to evaluate the efficiency of hotel operating costs<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Nhung_cau_hoi_can_dat_ra_khi_cat_giam_chi_phi_van_hanh_khach_san\"><\/span><b>Questions to ask when cutting hotel operating costs\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The decision to cut hotel operating costs cannot be made immediately, but must go through a process of assessing the current situation to make a decision. Before making a decision, leaders and managers need to consider many aspects, below are some important questions:<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Does this cost cutting affect service quality?<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Can cost cutting affect the customer experience, especially in core services such as rooms, food and beverage, and customer service? Poor service can lead to a decline in hotel reviews and reputation, which directly affects revenue and profits.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>What costs cannot be cut without sacrificing operational stability?<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Some costs, such as rent and key staff salaries, are necessary to keep a hotel running. Cutting these costs can be seriously disruptive.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Which costs can be optimized instead of cut?<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For example, is it possible to save energy, water, or reduce waste without affecting service quality? Rather than cutting costs directly, optimizing operations can deliver long-term benefits without harming customers or service quality.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>What costs can be reduced without affecting the customer experience?<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Ancillary costs such as marketing, advertising, or non-essential services can be cut or redirected without directly affecting the customer experience, thereby optimizing operating costs while maintaining customer satisfaction.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Can cost cutting affect staff?<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Layoffs or reductions in benefits can damage the work environment and cause disruption to operations. Employees are a valuable asset to a hotel, and cost cutting can impact morale, leading to reduced service quality and productivity.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Is it possible to reduce costs without compromising maintenance and repair?<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Neglecting maintenance can lead to damage to equipment and facilities, disrupting operations and increasing future repair costs.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Can supplier agreements be renegotiated to reduce costs?<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Consider negotiating with suppliers that can help reduce costs without compromising quality, especially in areas such as food, hotel supplies, and outside services.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>What operational costs can be automated to save time and money?<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Automating processes can help reduce labor costs and increase efficiency, such as in managing reservations, payments, or automated hotel services.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Does cost cutting affect the hotel&#039;s long-term strategy?<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Cost cutting can bring short-term benefits, but if done excessively, it can affect the hotel&#039;s long-term goals and growth strategy.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Is it possible to reduce costs without reducing innovation and creativity in service?<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Innovation is vital to staying competitive in hotels. If you cut back too much, you may lose the ability to develop new services that attract customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Overall, the above questions will help you gain a comprehensive view when controlling hotel costs as well as making decisions to cut hotel operating costs. It is important to consider and evaluate the impacts of cost cutting on service quality, employee performance, long-term strategy and customer satisfaction. Cost cutting must be accompanied by effective alternatives and not affect the reputation and sustainable operation of the hotel.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Ung_dung_cong_cu_ho_tro_kiem_soat_chi_phi_cho_doanh_nghiep\"><\/span><b>Applying cost control support tools for businesses<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><b>Bizzi Expense <\/b><span style=\"font-weight: 400;\">Providing comprehensive solutions to control business expenses in general and in hotels in particular, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automate invoice collection, expense approval, and budget tracking.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The system helps track costs in real time and provides visual reports.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Control room, F&amp;B, maintenance, and other service costs, and provide detailed reports to optimize finances.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Supports budget planning and alerts when costs exceed limits, helping to improve management efficiency.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Depending on the size of the business, the Bizzi team can redesign features to suit the needs and solve problems that the business is facing during operations.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrating all functions on one intuitive interface, managers can easily monitor, reconcile and manage organizational costs in real time.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easily approve anywhere, anytime.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Good budget control according to spending regulations. Automatic warning system when spending exceeds<\/span><\/li>\n<\/ul>\n<figure id=\"attachment_999971776\" aria-describedby=\"caption-attachment-999971776\" style=\"width: 1536px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-999971776 size-full\" src=\"https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/bizzi-thumbnail.jpg\" alt=\"Bizzi-tool-to-support-hotel-expense-control\" width=\"1536\" height=\"864\" title=\"\" srcset=\"https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/bizzi-thumbnail.jpg 1536w, https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/bizzi-thumbnail-300x169.jpg 300w, https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/bizzi-thumbnail-1024x576.jpg 1024w, https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/bizzi-thumbnail-768x432.jpg 768w, https:\/\/bizzi.vn\/wp-content\/uploads\/2025\/04\/bizzi-thumbnail-18x10.jpg 18w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/><figcaption id=\"caption-attachment-999971776\" class=\"wp-caption-text\">Applying cost control support tools for businesses<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Ket_luan\"><\/span><b>Conclude<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Effective and reasonable control of hotel costs not only saves money, but also brings many long-term values to the business, from profit, operation to customer experience. The benefit of optimal management of operating costs, hotels is increased competitiveness, optimization of internal resources. For hotels - where seasonality is high and fixed costs are high - this determines survival, profit and long-term growth.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Contact Bizzi now to own a modern finance department solution, automating revenue and expenditure operations for your business!\u00a0<\/span><\/p>\n<p><b><i>Link to register for a trial of Bizzi products: <\/i><\/b><a href=\"https:\/\/bizzi.vn\/dang-ky-dung-thu\/\"><b><i>https:\/\/bizzi.vn\/dang-ky-dung-thu\/<\/i><\/b><\/a><b><i>\u00a0 <\/i><\/b><\/p>","protected":false},"excerpt":{"rendered":"<p>Understanding and controlling hotel costs is an integral part of maintaining financial stability, optimizing\u2026<\/p>","protected":false},"author":56,"featured_media":999972129,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[76,85],"tags":[],"class_list":["post-999972128","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-goc-nhin-cfo","category-kiem-soat"],"acf":[],"_links":{"self":[{"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/posts\/999972128","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/users\/56"}],"replies":[{"embeddable":true,"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/comments?post=999972128"}],"version-history":[{"count":2,"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/posts\/999972128\/revisions"}],"predecessor-version":[{"id":999972135,"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/posts\/999972128\/revisions\/999972135"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/media\/999972129"}],"wp:attachment":[{"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/media?parent=999972128"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/categories?post=999972128"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/tags?post=999972128"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}