{"id":999979951,"date":"2026-02-04T17:06:18","date_gmt":"2026-02-04T10:06:18","guid":{"rendered":"https:\/\/bizzi.vn\/?p=999979951"},"modified":"2026-09-18T09:36:39","modified_gmt":"2026-09-18T02:36:39","slug":"erp-and-automation-solutions-for-the-hotel-industry","status":"publish","type":"post","link":"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/","title":{"rendered":"What is ERP for hotels? Modules, system architecture, and implementation."},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Hotels rarely operate on a single software platform. A single system might simultaneously utilize a PMS for managing reservations and stays, a POS system for transactions at outlets, OTAs, or other sales channels, a payment gateway, a bank, accounting software, and an ERP system. As the number of transactions and sales points increases, the question is no longer simply &quot;does the data exist?&quot;, but rather whether the data across these systems is properly connected, standardized, and controlled.<\/span><\/p>\n<p><b>ERP for hotels<\/b><span style=\"font-weight: 400;\"> ERP systems typically play a back-office management role, particularly in finance and accounting, purchasing, inventory, accounts receivable, assets, budgeting, and reporting. ERP systems don&#039;t automatically replace PMS or POS systems; how these systems work together depends on the architecture and product chosen by the business. More importantly, operational data is only truly valuable to finance when it can be translated into reliable, verifiable, and traceable financial data.<\/span><\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Index<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#ERP_cho_khach_san_la_gi\" >What is ERP for hotels?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#ERP_bo_sung_vai_tro_gi_khi_khach_san_da_co_PMS_va_phan_mem_ke_toan\" >What additional role does ERP play when a hotel already has a PMS and accounting software?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Khi_du_lieu_van_hanh_nam_o_nhieu_he_thong\" >When operational data resides across multiple systems<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Khi_Finance_phai_tong_hop_thu_cong\" >When Finance has to compile data manually<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Khi_khach_san_co_nhieu_co_so_hoac_nhieu_diem_ban\" >When a hotel has multiple locations or multiple points of sale<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Khi_nhu_cau_kiem_soat_tai_chinh_tang\" >As the need for financial control increases<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#ERP_PMS_POS_va_phan_mem_ke_toan_khac_nhau_nhu_the_nao\" >How do ERP, PMS, POS, and other accounting software differ?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Duoi_goc_nhin_tai_chinh_ERP_khach_san_can_ket_noi_nhung_nghiep_vu_nao\" >From a financial perspective, what business processes should a hotel ERP system integrate?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Tu_mua_hang_den_thanh_toan\" >From purchasing to payment<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Tu_doanh_thu_den_thu_tien\" >From revenue to cash collection<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Quan_ly_kho_va_chi_phi_theo_outlet\" >Inventory and cost management by outlet<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Quan_ly_tai_san\" >Asset Management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Tu_giao_dich_den_bao_cao\" >From transactions to reports<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Ngan_sach_va_du_bao\" >Budget and forecast<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Bao_cao_theo_USALI_can_chuan_bi_du_lieu_gi\" >What data is needed to prepare a report according to USALI?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Du_lieu_PMS_POS_ngan_hang_va_ERP_nen_ket_noi_voi_nhau_nhu_the_nao\" >How should PMS, POS, banking, and ERP data be interconnected?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Xac_dinh_nguon_du_lieu_goc_cho_tung_loai_thong_tin\" >Identify the original data source for each type of information.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Mapping_du_lieu_quan_trong_khong_kem_ket_noi\" >Data mapping is just as important as connectivity.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Tich_hop_va_doi_soat_khong_phai_mot_viec\" >Integration and reconciliation are not the same thing.<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Doi_soat_nam_o_dau_trong_kien_truc_tai_chinh_khach_san\" >Where does reconciliation fit into the hotel financial architecture?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Doi_soat_doanh_thu_khach_san_la_gi\" >What is hotel revenue reconciliation?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Nhung_lop_du_lieu_nao_can_duoc_doi_chieu\" >Which data layers need to be compared?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Mot_quy_trinh_doi_soat_gom_nhung_buoc_nao\" >What steps are involved in a reconciliation process?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Moi_kenh_thanh_toan_co_the_can_cach_doi_chieu_khac_nhau\" >Each payment channel may require a different reconciliation method.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Finance_can_xu_ly_nhung_loai_chenh_lech_nao\" >What types of discrepancies does finance need to handle?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Vi_sao_du_lieu_da_ket_noi_van_co_the_doi_soat_sai\" >Why can data that has already been connected still be mismatched?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Master_data_khong_chuan\" >Master data is not standard.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Noi_dung_tham_chieu_thanh_toan_khong_nhat_quan\" >The payment reference details are inconsistent.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Quy_tac_khop_va_nguong_chenh_lech_chua_phu_hop\" >The matching rules and difference thresholds are not appropriate.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Ngoai_le_khong_co_owner_xu_ly\" >Exceptions without owner handling<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Khi_nao_chuc_nang_san_co_cua_ERP_la_du_khi_nao_can_tich_hop_them\" >When is the built-in functionality of an ERP system sufficient, and when is additional integration necessary?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-32\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Bizzi_co_the_bo_tro_o_dau\" >Where can Bizzi provide support?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-33\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Tieu_chi_lua_chon_ERP_cho_khach_san\" >Criteria for selecting an ERP system for hotels<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-34\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Kha_nang_bao_phu_nghiep_vu_can_thiet\" >The necessary business coverage<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-35\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Kha_nang_tich_hop_PMS_va_POS\" >PMS and POS integration capabilities<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-36\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Kha_nang_ket_noi_ngan_hang_va_thanh_toan\" >Banking and payment connectivity<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-37\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Cach_xu_ly_doi_soat_va_ngoai_le\" >How to handle reconciliation and exceptions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-38\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Kiem_soat_noi_bo\" >Internal control<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-39\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Cau_truc_bao_cao_va_du_lieu\" >Report and data structure<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-40\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Tong_chi_phi_so_huu_va_kha_nang_duy_tri\" >Total cost of ownership and maintenance<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-41\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Lo_trinh_trien_khai_ERP_cho_khach_san\" >ERP Implementation Roadmap for Hotels<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-42\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Buoc_1_Ve_kien_truc_hien_tai\" >Step 1: Draw the current architecture.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-43\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Buoc_2_Xac_dinh_nguon_du_lieu_goc\" >Step 2: Identify the original data source.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-44\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Buoc_3_Chuan_hoa_master_data\" >Step 3: Normalize master data<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-45\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Buoc_4_Thiet_ke_ban_do_tich_hop\" >Step 4: Design the integrated map<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-46\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Buoc_5_Thiet_ke_quy_tac_kiem_soat_va_doi_soat\" >Step 5: Design control and reconciliation rules<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-47\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Buoc_6_Kiem_thu_ca_giao_dich_chuan_va_ngoai_le\" >Step 6: Test both the standard transaction and the exception.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-48\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Buoc_7_Go-live_va_theo_doi_KPI\" >Step 7: Go live and track KPIs<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-49\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#KPI_nao_cho_biet_ERP_va_tu_dong_hoa_dang_hoat_dong_hieu_qua\" >What KPIs indicate that ERP and automation are working effectively?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-50\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Cau_hoi_thuong_gap_ve_ERP_cho_khach_san\" >Frequently Asked Questions about ERP for Hotels<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-51\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#ERP_cho_khach_san_co_thay_PMS_khong\" >Can ERP systems for hotels replace PMS systems?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-52\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#ERP_khac_phan_mem_quan_ly_khach_san_the_nao\" >How does ERP differ from hotel management software?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-53\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#ERP_co_the_tu_dong_doi_soat_OTA_khong\" >Can ERP systems automatically reconcile OTA (Over-the-Air) data?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-54\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Khach_san_nho_co_nhat_thiet_phai_dung_ERP_khong\" >Do small hotels necessarily need to use ERP?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-55\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Co_du_lieu_trong_ERP_roi_co_can_doi_soat_nua_khong\" >Since the data is already in the ERP system, is further reconciliation necessary?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-56\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#ERP_co_ho_tro_bao_cao_theo_USALI_khong\" >Does the ERP system support reporting using USALI?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-57\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Co_the_tu_dong_hoa_tai_chinh_ma_khong_thay_ERP_hien_tai_khong\" >Is it possible to automate financial management without replacing the current ERP system?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-58\" href=\"https:\/\/bizzi.vn\/en\/erp-and-automation-solutions-for-the-hotel-industry\/#Ket_luan\" >Conclude<\/a><\/li><\/ul><\/nav><\/div>\n\n<p><span style=\"font-weight: 400;\">In this article, Bizzi analyzes the role of ERP in the hotel technology ecosystem, the modules that need to be connected, the data architecture, the role of reconciliation, and the implementation roadmap.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"ERP_cho_khach_san_la_gi\"><\/span><span style=\"font-weight: 400;\">What is ERP for hotels?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><b>ERP for hotels is an enterprise resource management system or layer used to manage back-office operations such as finance and accounting, purchasing, inventory, accounts receivable, assets, budgeting, and reporting, while also receiving data from hotel operational systems such as PMS, POS, or payment platforms.<\/b><span style=\"font-weight: 400;\"> The specific scope depends on the product and system architecture.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In other words, ERP is not necessarily the place where all the data generated in a hotel is handled. Bookings can be created on the PMS, F&amp;B transactions are generated at the POS, payments are recorded at the payment gateway or bank, while AP, AR, and GL data are managed in the ERP or accounting software.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The key is that these data sources need to be connected in a controlled structure so that Finance can move from operational transactions to accounting data and management reporting.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you need to understand the fundamental concepts before delving into the hotel industry model, you can <\/span><a href=\"https:\/\/bizzi.vn\/erp-la-gi\/\"><span style=\"font-weight: 400;\">What is ERP?<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_999979954\" aria-describedby=\"caption-attachment-999979954\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-999979954 size-full\" src=\"https:\/\/bizzi.vn\/wp-content\/uploads\/2026\/02\/erp-nha-hang-khach-san-2.jpg\" alt=\"ERP for hotels 2\" width=\"1024\" height=\"559\" title=\"\" srcset=\"https:\/\/bizzi.vn\/wp-content\/uploads\/2026\/02\/erp-nha-hang-khach-san-2.jpg 1024w, https:\/\/bizzi.vn\/wp-content\/uploads\/2026\/02\/erp-nha-hang-khach-san-2-300x164.jpg 300w, https:\/\/bizzi.vn\/wp-content\/uploads\/2026\/02\/erp-nha-hang-khach-san-2-768x419.jpg 768w, https:\/\/bizzi.vn\/wp-content\/uploads\/2026\/02\/erp-nha-hang-khach-san-2-18x10.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-999979954\" class=\"wp-caption-text\">ERP for hotels is an integrated management system that helps standardize and consolidate operational and financial data.<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"ERP_bo_sung_vai_tro_gi_khi_khach_san_da_co_PMS_va_phan_mem_ke_toan\"><\/span><span style=\"font-weight: 400;\">What additional role does ERP play when a hotel already has a PMS and accounting software?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The fact that a hotel already has a PMS or accounting software does not necessarily mean that an ERP system is necessary. The value of an ERP system often becomes more apparent when a business has multiple systems, multiple locations, multiple outlets, or increasingly sophisticated financial control requirements.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Khi_du_lieu_van_hanh_nam_o_nhieu_he_thong\"><\/span><b>When operational data resides across multiple systems<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A hotel might have bookings on a PMS, F&amp;B revenue on a POS, payments processed through a bank or payment gateway, invoices on an electronic invoicing system, and accounting transactions on an ERP or accounting software.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The problem right now isn&#039;t necessarily a lack of data. The problem lies in the availability of usable data. <\/span><b>The structure, reference code, and timing of recording are different.<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, a PMS might store booking IDs, a POS system might store transaction IDs, and a bank might store bank references, while an ERP system needs property, outlet, customer, account, or cost center data for recording. If these data fields are not linked, the Finance department still has to manually compile and verify the data, even if the business is &quot;connected to the system.&quot;.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Khi_Finance_phai_tong_hop_thu_cong\"><\/span><b>When Finance has to compile data manually<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A common sign is that Finance has to constantly download files from multiple sources, copy data to Excel, re-enter transactions, track transactions, reconcile bank statements, check OTA settlements, or find bookings to explain discrepancies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ERP systems can help create a more unified back-office management layer if the data, master data, and integrations are designed correctly. However, the fact that data is not automatically transferred to an ERP system does not automatically mean that the data is accurate or has been validated.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Khi_khach_san_co_nhieu_co_so_hoac_nhieu_diem_ban\"><\/span><b>When a hotel has multiple locations or multiple points of sale<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When a business operates multiple properties, outlets, bank accounts, legal entities, or suppliers, centralized data management becomes more complex.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is where structures like <\/span><b>property, outlet, cost center, account mapping and master data<\/b><span style=\"font-weight: 400;\"> This becomes important. For example, the same expense group may need to be allocated or reported differently across different properties or departments.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Khi_nhu_cau_kiem_soat_tai_chinh_tang\"><\/span><b>As the need for financial control increases<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">ERP becomes a more worthwhile consideration when a business needs to control multiple things simultaneously:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AP and AR;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Money and banking;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">purchase;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">inventory;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">asset;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">budget;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">management report;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Decentralization of power;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">audit trail.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">However, there is no fixed size of hotel that &quot;requires ERP use.&quot; The decision depends on the complexity of operations, the number of transactions, the number of properties, and the control requirements of each business.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"ERP_PMS_POS_va_phan_mem_ke_toan_khac_nhau_nhu_the_nao\"><\/span><span style=\"font-weight: 400;\">How do ERP, PMS, POS, and other accounting software differ?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">PMS, POS, ERP, and accounting software may have overlapping functional areas depending on the product. Therefore, instead of viewing them as four completely separate systems, one should look at them from different perspectives. <\/span><b>common key roles and data flow between them<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>System<\/b><\/td>\n<td><b>Common primary roles<\/b><\/td>\n<td><b>Typical data<\/b><\/td>\n<td><b>Relationship with finance<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">PMS<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Accommodation Management<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Booking, reservation, guest folio<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Revenue and operational data sources<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">POS<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Record transactions at the point of sale.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Food and beverage, spa, services<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Outlet sales and transaction data source<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">ERP<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Back-office and resource management<\/span><\/td>\n<td><span style=\"font-weight: 400;\">GL, AP, AR, purchases, inventory, assets\u2026<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Financial and Resource Management Class<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Accounting Software<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Recording and processing accounting transactions.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Journal, ledger, report<\/span><\/td>\n<td><span style=\"font-weight: 400;\">It can be used independently or integrated with ERP.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Reconciliation class<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Compare data from independent sources.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Source, settlement, bank<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Identify matched and spread trades.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">Therefore, the question &quot;Can ERP replace PMS?&quot; does not have a single answer that applies to all products. Some hospitality solutions are very broad in scope and integrate many functions; in other architectures, PMS, POS, and ERP are deployed as separate systems and then exchange data.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Duoi_goc_nhin_tai_chinh_ERP_khach_san_can_ket_noi_nhung_nghiep_vu_nao\"><\/span><span style=\"font-weight: 400;\">From a financial perspective, what business processes should a hotel ERP system integrate?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">From a finance perspective, an ERP system for hotels needs not only to record final transactions but also to receive sufficient data for interpretation. <\/span><b>Where did the transaction originate, which property or outlet does it belong to, and has it been settled yet?<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Operations Team<\/b><\/td>\n<td><b>Finance needs to see this.<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Finance - Accounting<\/span><\/td>\n<td><span style=\"font-weight: 400;\">GL, AP, AR, money<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Purchase<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Purchase order, purchase order, goods receipt<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Warehouse<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Import, export, inventory<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Asset<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Fixed assets, depreciation<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Revenue<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Booking, folio, invoice, AR<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Expense<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Cost center, outlet<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Budget<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Plan vs. Reality<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Report<\/span><\/td>\n<td><span style=\"font-weight: 400;\">P&amp;L, management report<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Integration<\/span><\/td>\n<td><span style=\"font-weight: 400;\">PMS, POS, bank, payment<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><span class=\"ez-toc-section\" id=\"Tu_mua_hang_den_thanh_toan\"><\/span><b>From purchasing to payment<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A purchasing process can follow this sequence:<\/span><\/p>\n<p><b>Purchase Request \u2192 Approval \u2192 Purchase Order \u2192 Receipt \u2192 Invoice \u2192 Reconciliation \u2192 Payment \u2192 Financial Recording.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">In hotels, purchasing groups may include food, beverages, amenities, linen, housekeeping supplies, technical supplies, or outsourced services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ERP systems need to manage not just the final document, but the relationship between purchase requests, orders, goods\/services received, invoices, and accounts payable. Depending on the system, the level of automation and control of each step will vary.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tu_doanh_thu_den_thu_tien\"><\/span><b>From revenue to cash collection<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A revenue stream can be described as follows:<\/span><\/p>\n<p><b>Booking\/Transaction \u2192 Folio\/Invoice \u2192 Accounts Receivable (if applicable) \u2192 Payment \u2192 Settlement \u2192 Bank \u2192 Reconciliation \u2192 Accounting.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">This is where Finance needs to make a clear distinction between <\/span><b>revenue generated<\/b><span style=\"font-weight: 400;\"> and <\/span><b>actual amount received<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A transaction may have been recorded as revenue, but the amount the bank receives may still differ due to processing fees, commissions, periodic settlements, partial payments, or timing discrepancies.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Quan_ly_kho_va_chi_phi_theo_outlet\"><\/span><b>Inventory and cost management by outlet<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">ERP systems can connect import, export, and inventory operations with the relevant department or outlet.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For hotels with F&amp;B operations, consumption and inventory data can be used to track costs by outlet, cost center, and variance analysis. However, specialized operations such as recipe costing or material consumption planning may fall within the scope of a specialized operations system rather than ERP.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Quan_ly_tai_san\"><\/span><b>Asset Management<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Hotels typically have various asset classes, including furniture, equipment, kitchen equipment, IT equipment, and operational assets.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A financial management architecture can be linked together:<\/span><\/p>\n<p><b>Procurement \u2192 Asset \u2192 Accounting<\/b><\/p>\n<p><span style=\"font-weight: 400;\">From there, procurement data can be linked to asset recognition, depreciation, transfer, and disposal according to business processes.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tu_giao_dich_den_bao_cao\"><\/span><b>From transactions to reports<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">At the financial level, data comes from:<\/span><\/p>\n<p><b>AP + AR + Cash + Inventory + Assets \u2192 GL \u2192 Reconciliation \u2192 Adjustment \u2192 Closing \u2192 Reporting.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">This is also why businesses need to pay attention to the consistency of input data rather than just focusing on end-of-period reports.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you need to learn more about this process, you can refer to the R2R workflow.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Ngan_sach_va_du_bao\"><\/span><b>Budget and forecast<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Depending on the product and configuration, ERP systems can support budgeting, forecasting, comparing actual results with plans, and analyzing variance.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, it should not be assumed that all ERP systems have the same depth of planning and forecasting capabilities. As management requirements increase, businesses need to individually assess the capabilities of their budgeting module, FP&amp;A tools, or specialized planning system.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Bao_cao_theo_USALI_can_chuan_bi_du_lieu_gi\"><\/span><b>What data is needed to prepare a report according to USALI?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">USALI (Uniform System of Accounts for the Lodging Industry) is a crucial framework for financial and operational reporting in the hospitality industry. <\/span><b>The 12th Revised Edition of USALI is effective from January 1, 2026.<\/b><span style=\"font-weight: 400;\"> The new version continues to emphasize transparency and expand data for analysis, including content related to all-inclusive programs, loyalty programs, brand\/operator costs, and energy, water, and waste.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With ERP, this requires a specific way of organizing and mapping data, rather than simply enabling an \u201cUSALI\u201d option. Businesses need to prepare account structures, departments, revenue, expense, allocation, and related mappings so that data from the operating system can be appropriately categorized to fit the reporting structure.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In other words, <\/span><b>Having ERP doesn&#039;t necessarily mean automated reporting is compatible with USALI.<\/b><span style=\"font-weight: 400;\">. The level of responsiveness also depends on the product, configuration, input data, and how the business designs its reporting system.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Du_lieu_PMS_POS_ngan_hang_va_ERP_nen_ket_noi_voi_nhau_nhu_the_nao\"><\/span><strong>How should PMS, POS, banking, and ERP data be interconnected?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">ERP systems don&#039;t automatically see PMS, POS, or banking data just because these systems coexist within a hotel.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A data architecture can be described as follows:<\/span><\/p>\n<p><b>PMS \/ POS \/ Payment \/ Bank \/ Invoice \/ Channel<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">\u2193<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>Data connection<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">\u2193<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>Mapping<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">\u2193<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>Check the data.<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">\u2193<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>Reconciliation<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">\u2193<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>ERP<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">\u2193<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>GL \/ AP \/ AR \/ Report<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The connection method can be API, file, or another suitable mechanism depending on the system. The important thing is not just &quot;having an API,&quot; but what data is transmitted, in what structure, how often, and how errors are handled.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Xac_dinh_nguon_du_lieu_goc_cho_tung_loai_thong_tin\"><\/span><b>Identify the original data source for each type of information.<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Businesses should identify <\/span><b>Which system is the original data source for each entity?<\/b><span style=\"font-weight: 400;\">, Instead of trying to turn ERP into the source of truth for all types of data.<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Data<\/b><\/td>\n<td><b>The original data source could be<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Cabinet<\/span><\/td>\n<td><span style=\"font-weight: 400;\">PMS<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Guest folio<\/span><\/td>\n<td><span style=\"font-weight: 400;\">PMS<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Outlet trades<\/span><\/td>\n<td><span style=\"font-weight: 400;\">POS<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Cash transaction<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Bank\/Payment Gateway<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Vendor<\/span><\/td>\n<td><span style=\"font-weight: 400;\">ERP<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">AP<\/span><\/td>\n<td><span style=\"font-weight: 400;\">ERP\/accounting<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">AR<\/span><\/td>\n<td><span style=\"font-weight: 400;\">ERP\/accounting<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">GL<\/span><\/td>\n<td><span style=\"font-weight: 400;\">ERP\/accounting<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Reconciliation<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Custom architecture processing system\/layer<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">For example, in an integrated blueprint, the PMS could provide booking and folio, the bank or payment gateway could provide payment data, a reconciliation layer could handle the matching, and the ERP could receive the results to serve the accounting.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is <\/span><b>an architectural example<\/b><span style=\"font-weight: 400;\">, This is not a mandatory model for all hotels.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Mapping_du_lieu_quan_trong_khong_kem_ket_noi\"><\/span><b>Data mapping is just as important as connectivity.<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">An API that works well can still produce inaccurate data if the mapping is incorrect.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, depending on the use case, a booking might need to be associated with:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Booking ID;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ward;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">outlet;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Description;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">customer;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">access;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Legal entity.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If the PMS sends the correct booking ID but the ERP cannot identify the corresponding property or account, the data may still be successfully transmitted but will not be properly recorded administratively.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, <\/span><b>Integration success does not equate to accounting success.<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><img decoding=\"async\" class=\"wp-image-999979953 size-full\" src=\"https:\/\/bizzi.vn\/wp-content\/uploads\/2026\/02\/erp-cho-khach-san.jpg-1.jpg\" alt=\"ERP for hotels\" width=\"1200\" height=\"675\" title=\"\" srcset=\"https:\/\/bizzi.vn\/wp-content\/uploads\/2026\/02\/erp-cho-khach-san.jpg-1.jpg 1200w, https:\/\/bizzi.vn\/wp-content\/uploads\/2026\/02\/erp-cho-khach-san.jpg-1-300x169.jpg 300w, https:\/\/bizzi.vn\/wp-content\/uploads\/2026\/02\/erp-cho-khach-san.jpg-1-1024x576.jpg 1024w, https:\/\/bizzi.vn\/wp-content\/uploads\/2026\/02\/erp-cho-khach-san.jpg-1-768x432.jpg 768w, https:\/\/bizzi.vn\/wp-content\/uploads\/2026\/02\/erp-cho-khach-san.jpg-1-18x10.jpg 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tich_hop_va_doi_soat_khong_phai_mot_viec\"><\/span><b>Integration and reconciliation are not the same thing.<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>Integration facilitates data movement. Reconciliation verifies whether the data actually matches.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">For example, the PMS records a revenue of VND 10,000,000, but bank data shows the actual amount received was VND 9,750,000. Both figures may have been entered into the ERP system, but Finance still needs to determine if the difference is due to fees, commissions, settlement, timing, or a mapping error.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, good architecture needs to be separate. <\/span><b>data movement<\/b><span style=\"font-weight: 400;\"> and <\/span><b>financial control<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Businesses can learn more about ERP integration when evaluating the architecture of the connections between their systems.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Doi_soat_nam_o_dau_trong_kien_truc_tai_chinh_khach_san\"><\/span><b>Where does reconciliation fit into the hotel financial architecture?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Reconciliation should be viewed as a <\/span><b>control layer<\/b><span style=\"font-weight: 400;\"> It lies between data generated from independent sources and the final results used for financial purposes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It&#039;s not necessarily a default module within the ERP system.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Doi_soat_doanh_thu_khach_san_la_gi\"><\/span><b>What is hotel revenue reconciliation?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>Hotel revenue reconciliation is the process of comparing generated revenue data with bookings, payment transactions, settlements, cash received, and accounting data to identify which transactions match, which have discrepancies, and which require resolution.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The goal is not just to find a difference, but to identify it. <\/span><b>Source of origin, cause, and treatment status<\/b><span style=\"font-weight: 400;\"> of the transaction.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Nhung_lop_du_lieu_nao_can_duoc_doi_chieu\"><\/span><b>Which data layers need to be compared?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<table>\n<tbody>\n<tr>\n<td><b>Data layer<\/b><\/td>\n<td><b>For example<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Operate<\/span><\/td>\n<td><span style=\"font-weight: 400;\">PMS\/POS<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Sales channel<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Direct\/OTA\/Corporate<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Pay<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Gateway\/POS\/Bank<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Settlement<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Channel statement\/reconciliation<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Amount received<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Bank<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Accountant<\/span><\/td>\n<td><span style=\"font-weight: 400;\">ERP\/AR\/GL<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">Each layer can reflect a different point in time or a different perspective on the same transaction.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Mot_quy_trinh_doi_soat_gom_nhung_buoc_nao\"><\/span><b>What steps are involved in a reconciliation process?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A process might include:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collect data from various sources.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data normalization.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify the reference key.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The transaction was completed.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Classify matched and unmatched transactions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Exception handling.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Update the results to the financial system.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">The goal of automation is not to try to automatically match every transaction at all costs. A more realistic goal is... <\/span><b>Reduce the number of Finance transactions that require manual verification to the group of exceptions that truly need human handling.<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Moi_kenh_thanh_toan_co_the_can_cach_doi_chieu_khac_nhau\"><\/span><b>Each payment channel may require a different reconciliation method.<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Not all payments have the same matching key. For example:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Channel<\/b><\/td>\n<td><b>Possible comparison methods<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">QR code for booking<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Booking ID + amount<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">POS\/payment gateway<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Merchant reference<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Transfer<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Transaction\/Reference Content<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">B2B\/TA<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Group booking<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Deposit\/Pay in installments<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Multiple payments for one booking<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">OTA settlement<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Multiple bookings for a single payment period.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">In practice, the relationship between the sources can be: <\/span><b>1\u20131, 1\u2013N, or N\u20131<\/b><span style=\"font-weight: 400;\">, Depending on the channel and payment scenario. This is an example of reconciliation design in a specific use case, not a mandatory standard for the entire industry.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Finance_can_xu_ly_nhung_loai_chenh_lech_nao\"><\/span><b>What types of discrepancies does finance need to handle?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<table>\n<tbody>\n<tr>\n<td><b>Difference<\/b><\/td>\n<td><b>Needs to be checked<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Lack of transactions<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Source vs target<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Duplicate transaction<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Transaction\/reference<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Amount error<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Amount<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Fees\/Commissions<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Gross vs Net<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Underpayment<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Attractive<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Multiple payments<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Booking allocation<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Undetermined amount<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Bank vs Booking\/AR<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Incorrect property\/account<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Master mapping<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Sync error<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Source Code vs ERP<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Time difference<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Sale vs. Capital<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">One point to note is that refunds, cancellations, or no-shows can create their own workflows and should only be included in automation once the architecture and actual business processes have been clearly defined.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Vi_sao_du_lieu_da_ket_noi_van_co_the_doi_soat_sai\"><\/span><span style=\"font-weight: 400;\">Why can data that has already been connected still be mismatched?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Data connectivity only solves the problem of data transmission. If the input data or control rules are not properly configured, the system can still produce unmatched results or even mismatches.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Master_data_khong_chuan\"><\/span><b>Master data is not standard.<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Some fields that directly affect mapping and reporting include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">property code;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">outlet code;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">bank account;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">commercial entity;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">corporate customer;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">OTA code.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If the same property or outlet is identified by different codes across systems, matching and consolidating reports becomes difficult to manage.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Noi_dung_tham_chieu_thanh_toan_khong_nhat_quan\"><\/span><b>The payment reference details are inconsistent.<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A transfer transaction may be missing a booking code, use the wrong customer name, or include arbitrary content. With group bookings or payments for multiple bookings, identifying which transaction falls under this category becomes even more complex.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In that case, automation needs to rely on multiple data fields and matching rules instead of just finding a single string of characters.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Quy_tac_khop_va_nguong_chenh_lech_chua_phu_hop\"><\/span><b>The matching rules and difference thresholds are not appropriate.<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The system needs to identify:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When is a transaction considered completed?;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What is an acceptable price difference?;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In what cases should we switch to manual review?;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Methods for classifying the causes of discrepancies.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A threshold taken from a specific project should not be considered a general recommendation for all hotels.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Ngoai_le_khong_co_owner_xu_ly\"><\/span><b>Exceptions without owner handling<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Even if the system automatically matches most transactions, regulations are still needed:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who can handle unmatched?;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who fixed the mapping?;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who approves the difference?;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who records the accounting adjustment?.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">So, <\/span><b>AI or automation cannot fully compensate for poor data and process management.<\/b><span style=\"font-weight: 400;\">. A good system needs to combine automation with mechanisms for authorization, approval, and exception management.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Khi_nao_chuc_nang_san_co_cua_ERP_la_du_khi_nao_can_tich_hop_them\"><\/span><span style=\"font-weight: 400;\">When is the built-in functionality of an ERP system sufficient, and when is additional integration necessary?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Not every gap in the process requires the addition of new software. Businesses should first examine the current ERP functionality, its configuration capabilities, and its integration with existing systems.<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Current Status<\/b><\/td>\n<td><b>Priority direction<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">ERP systems are already functional and are performing well.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Continue using ERP<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The ERP system has functionality but is not yet configured.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Reconfigure<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">PMS\/POS not yet connected to ERP.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Integration<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The data is connected but often doesn&#039;t match.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Reconciliation design<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Many input invoices are still entered manually.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Consider automating invoices.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Expense is still fragmented.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Consider the cost management layer.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">AR is still difficult to track.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Consider automating accounts receivable.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The forecast needs to be more detailed.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Evaluating the suitability of planning tools<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">The important point is that you shouldn&#039;t jump to conclusions:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201c&quot;The ERP system is not working \u2192 additional software needs to be purchased.&quot;\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Instead, it should be done in this order:<\/span><\/p>\n<p><b>Evaluate functionality \u2192 configure \u2192 integrate \u2192 implement specialized automation if there is still room for improvement.<\/b><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Bizzi_co_the_bo_tro_o_dau\"><\/span><b>Where can Bizzi provide support?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If ERP and operational systems already meet most business needs but there are still workflows requiring specialized automation, Bizzi can be considered as a supplementary layer.<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Job gap<\/b><\/td>\n<td><b>Bizzi solutions may be relevant.<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Processing input invoices<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Invoice Processing \/ 3-way matching<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Revenue reconciliation<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Revenue Reconciliation by use case<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Manage your expenses.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Bizzi Expense<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Accounts receivable<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Bizzi ARM<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">System connection<\/span><\/td>\n<td><span style=\"font-weight: 400;\">API\/File Integration<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Bizzi is not a replacement for ERP or PMS systems.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">In an integrated hotel blueprint, the architecture can be organized in the following ways:<\/span><\/p>\n<p><b>PMS<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">\u2192 Provide booking\/folio<\/span><\/p>\n<p><b>Bank\/Payment Gateway<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">\u2192 provide payment transactions<\/span><\/p>\n<p><b>Bizzi<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">\u2192 Receive data, match, and manage exceptions<\/span><\/p>\n<p><b>ERP<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">\u2192 Receive results for accounting purposes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In some use cases, payment results can also be updated back to the PMS if integration and business requirements allow.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The important thing is that this is <\/span><b>a use case-based architectural model<\/b><span style=\"font-weight: 400;\">, This does not mean that every hotel needs or can implement the same solution.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Tieu_chi_lua_chon_ERP_cho_khach_san\"><\/span><span style=\"font-weight: 400;\">Criteria for selecting an ERP system for hotels<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Instead of simply comparing brand names or the number of modules, businesses should evaluate ERP systems based on their ability to handle the entire data flow and manage real-world financial control.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Kha_nang_bao_phu_nghiep_vu_can_thiet\"><\/span><b>The necessary business coverage<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">At a minimum, the following groups should be evaluated:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Finance;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Procurement;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inventory;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assets;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AR\/AP;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Budget;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reporting.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">It&#039;s important to identify which modules are truly necessary for the operating model, rather than purchasing a large but rarely used set of features.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Kha_nang_tich_hop_PMS_va_POS\"><\/span><b>PMS and POS integration capabilities<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Don&#039;t just ask:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201c&quot;Does ERP have an API?&quot;\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We need to ask more detailed questions:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Which data is readable?;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What data can be written?;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Real-time or batch?;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">mapping methods;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">error handling mechanism;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The ability to retry or display a warning when sync fails.<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Kha_nang_ket_noi_ngan_hang_va_thanh_toan\"><\/span><b>Banking and payment connectivity<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Businesses should check their ability to receive statements, transactions, payment status, and support reconciliation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In particular, it is necessary to distinguish <\/span><b>banking data connectivity<\/b><span style=\"font-weight: 400;\"> with <\/span><b>transaction reconciliation capability<\/b><span style=\"font-weight: 400;\">. These two functions are not necessarily the same.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Cach_xu_ly_doi_soat_va_ngoai_le\"><\/span><b>How to handle reconciliation and exceptions<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Questions should be asked about:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">matching rule;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">tolerance;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">unpopular;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">duplicate;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">partial payment;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manual review.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A system that simply indicates &quot;import successful&quot; is not sufficient proof that the transaction has been controlled.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Kiem_soat_noi_bo\"><\/span><b>Internal control<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">ERP systems need to be evaluated based on:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">approval;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">role;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">audit trail;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Separation of duties.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These are factors that directly affect the ability to control risk when multiple departments access and process financial data.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Cau_truc_bao_cao_va_du_lieu\"><\/span><b>Report and data structure<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">We need to check how the ERP system is organized:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ward;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">outlet;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">department;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">cost center;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Revenue section;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">access;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Management report.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This also serves as a foundation for businesses to build management reports tailored to the specifics of the hospitality industry.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tong_chi_phi_so_huu_va_kha_nang_duy_tri\"><\/span><b>Total cost of ownership and maintenance<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">ERP costs don&#039;t just include the license. Businesses need to factor in:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">deployment;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">integrated;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">fabrication;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data migration;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">support;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">internal I;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Upgrade.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A solution with low licensing costs but requiring too much customization or complex integration may not necessarily have a lower total cost of ownership.<\/span><\/p>\n<figure id=\"attachment_999979905\" aria-describedby=\"caption-attachment-999979905\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-999979905 size-full\" src=\"https:\/\/bizzi.vn\/wp-content\/uploads\/2026\/02\/phan-mem-quan-ly-doanh-thu-1.png\" alt=\"ERP for hotels\" width=\"1024\" height=\"779\" title=\"\" srcset=\"https:\/\/bizzi.vn\/wp-content\/uploads\/2026\/02\/phan-mem-quan-ly-doanh-thu-1.png 1024w, https:\/\/bizzi.vn\/wp-content\/uploads\/2026\/02\/phan-mem-quan-ly-doanh-thu-1-300x228.png 300w, https:\/\/bizzi.vn\/wp-content\/uploads\/2026\/02\/phan-mem-quan-ly-doanh-thu-1-768x584.png 768w, https:\/\/bizzi.vn\/wp-content\/uploads\/2026\/02\/phan-mem-quan-ly-doanh-thu-1-16x12.png 16w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-999979905\" class=\"wp-caption-text\">Bizzi helps businesses manage their entire spending and operations process on a single platform.<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Lo_trinh_trien_khai_ERP_cho_khach_san\"><\/span><b>ERP Implementation Roadmap for Hotels<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">ERP implementation shouldn&#039;t begin with simply &quot;installing the software.&quot; The first step should be understanding the existing system and how the data flow is functioning.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_1_Ve_kien_truc_hien_tai\"><\/span><b>Step 1: Draw the current architecture.<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">List all systems currently in use:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">PMS;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">POS;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ERP\/accounting;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">OTA\/channel;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">bank;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Description;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">invoice;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Excel\/manual process.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The goal is to see where the data is being generated and at which stage the Finance team is manually processing it.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_2_Xac_dinh_nguon_du_lieu_goc\"><\/span><b>Step 2: Identify the original data source.<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">For each entity, it is necessary to identify the system that owns the original data:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">booking;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">revenue;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">customer;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">vendor;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">inventory;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">bank transaction;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AR;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AP;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">GL.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This step helps avoid a situation where multiple systems are considered the &quot;correct source&quot; but the data is different.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_3_Chuan_hoa_master_data\"><\/span><b>Step 3: Normalize master data<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Data groups that typically require normalization include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Chart of Accounts;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ward;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">outlet;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">cost center;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">vendor;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">customer;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">lock;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">bank account;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Legal entity.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The more inconsistent the master data, the more likely exceptions are to occur during integration and reconciliation.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_4_Thiet_ke_ban_do_tich_hop\"><\/span><b>Step 4: Design the integrated map<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A basic integration map might include:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Source<\/b><\/td>\n<td><b>Data<\/b><\/td>\n<td><b>Destination<\/b><\/td>\n<td><b>Method<\/b><\/td>\n<td><b>Frequency<\/b><\/td>\n<td><b>Original<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">PMS<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Booking\/Folio<\/span><\/td>\n<td><span style=\"font-weight: 400;\">ERP\/processing layer<\/span><\/td>\n<td><span style=\"font-weight: 400;\">API\/File<\/span><\/td>\n<td><span style=\"font-weight: 400;\">According to the design<\/span><\/td>\n<td><span style=\"font-weight: 400;\">IT\/Finance<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">POS<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Transaction<\/span><\/td>\n<td><span style=\"font-weight: 400;\">ERP\/processing layer<\/span><\/td>\n<td><span style=\"font-weight: 400;\">API\/File<\/span><\/td>\n<td><span style=\"font-weight: 400;\">According to the design<\/span><\/td>\n<td><span style=\"font-weight: 400;\">IT\/Finance<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Bank<\/span><\/td>\n<td><span style=\"font-weight: 400;\">TQ<\/span><\/td>\n<td><span style=\"font-weight: 400;\">ERP\/processing layer<\/span><\/td>\n<td><span style=\"font-weight: 400;\">API\/File<\/span><\/td>\n<td><span style=\"font-weight: 400;\">According to the design<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Finance\/IT<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">ERP<\/span><\/td>\n<td><span style=\"font-weight: 400;\">inspection privilege<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Reporting<\/span><\/td>\n<td><span style=\"font-weight: 400;\">internal<\/span><\/td>\n<td><span style=\"font-weight: 400;\">By period<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Finance<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">This board needs to be designed according to the actual system of the business; it should not be a copy of a template architecture and applied as is.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_5_Thiet_ke_quy_tac_kiem_soat_va_doi_soat\"><\/span><b>Step 5: Design control and reconciliation rules<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It needs to be determined beforehand:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">joint lock;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">1\u20131, 1\u2013N, N\u20131 relationships;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">difference threshold;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">fee;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">partial payment;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">unpopular;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">owner;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Update rule.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This is the step that helps businesses transform &quot;system connectivity&quot; into an operational control process.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_6_Kiem_thu_ca_giao_dich_chuan_va_ngoai_le\"><\/span><b>Step 6: Test both the standard transaction and the exception.<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You shouldn&#039;t only test one successful transaction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Test groups may include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">normal;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">missing;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">duplicate;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">partial;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">fee;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">wrong deck;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">turning difference;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Failed sync.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Refunds, cancellations, or no-shows should only be included in testing when the workflow actually fits within the chosen business architecture.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_7_Go-live_va_theo_doi_KPI\"><\/span><b>Step 7: Go live and track KPIs<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Going live isn&#039;t the end. After going live, businesses need to monitor:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integration error;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transaction unmatched;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">manual adjustment;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">close time;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AR aging;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AP processing;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">User adoption.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If the unmatched rate remains high or Finance continues to require Excel processing at critical steps, the business needs to revisit and review the master data, mapping, or workflow rules instead of assuming the system has successfully deployed.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"KPI_nao_cho_biet_ERP_va_tu_dong_hoa_dang_hoat_dong_hieu_qua\"><\/span><b>What KPIs indicate that ERP and automation are working effectively?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Metrics such as Occupancy, ADR, and RevPAR are still important for hotel operations, but when evaluating ERP and financial automation, more focus should be placed on them. <\/span><b>Financial Services KPI<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Target<\/b><\/td>\n<td><b>Trackable KPIs<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Reconciliation<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Exceptional transaction rate<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Fight<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Undetermined transaction<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">AP<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Invoice processing time<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">man<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Manual journal number<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">AR<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Aged receivable<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Collection<\/span><\/td>\n<td><span style=\"font-weight: 400;\">DSO<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Close<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Closing time<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Joint<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Transaction failed<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Reconciliation<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Unprocessed backlog<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">These KPIs should not be used as fixed benchmarks for every hotel. Their value lies in the fact that businesses can track trends before and after implementation to determine whether automation truly reduces workload, shortens processing time, and improves data quality.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Cau_hoi_thuong_gap_ve_ERP_cho_khach_san\"><\/span><b>Frequently Asked Questions about ERP for Hotels<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"ERP_cho_khach_san_co_thay_PMS_khong\"><\/span><b>Can ERP systems for hotels replace PMS systems?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>Not by default.<\/b><span style=\"font-weight: 400;\"> Some solution suites are very broad in scope and can integrate many functions; in other architectures, PMS and ERP are two separate systems. Therefore, it is necessary to consider the actual scope of the product rather than assuming that ERP will always replace PMS.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"ERP_khac_phan_mem_quan_ly_khach_san_the_nao\"><\/span><b>How does ERP differ from hotel management software?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">PMS typically focuses more on hospitality operations such as booking, reservations, and guest folio; ERP typically focuses more on back-office, finance, and enterprise resource management. However, the actual product scope may overlap.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"ERP_co_the_tu_dong_doi_soat_OTA_khong\"><\/span><b>Can ERP systems automatically reconcile OTA (Over-the-Air) data?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">There is no single answer. This depends on the OTA data, settlement, PMS, bank, integration method, and the reconciliation capabilities of the system.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Khach_san_nho_co_nhat_thiet_phai_dung_ERP_khong\"><\/span><b>Do small hotels necessarily need to use ERP?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>Are not.<\/b><span style=\"font-weight: 400;\"> The decision depends on the size, number of locations, number of outlets, complexity, transaction volume, reporting requirements, and the level of financial control the business needs.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Co_du_lieu_trong_ERP_roi_co_can_doi_soat_nua_khong\"><\/span><b>Since the data is already in the ERP system, is further reconciliation necessary?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>It might still be needed.<\/b><span style=\"font-weight: 400;\"> Integration only indicates that data has been transferred from one source to another; it does not prove that data from independent sources match. Reconciliation is still necessary when a business needs to verify revenue, payments, settlements, and cash received.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"ERP_co_ho_tro_bao_cao_theo_USALI_khong\"><\/span><b>Does the ERP system support reporting using USALI?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">This depends on the product, account configuration, department, classification, and data mapping. <\/span><b>USALI 12th Revised Edition is effective from January 1, 2026.<\/b><span style=\"font-weight: 400;\">, However, meeting USALI requirements is not simply about having a &quot;USALI module&quot; in the software; data quality and system configuration are also crucial.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Co_the_tu_dong_hoa_tai_chinh_ma_khong_thay_ERP_hien_tai_khong\"><\/span><b>Is it possible to automate financial management without replacing the current ERP system?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>Maybe<\/b><span style=\"font-weight: 400;\">, If the existing ERP system has suitable integration paths and the workflows to be automated are clearly defined, the business can retain the existing ERP as its financial system and add a specialized integration or automation layer to fill gaps that the current system doesn&#039;t handle effectively.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Ket_luan\"><\/span><b>Conclude<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><b>ERP systems for hotels should not be viewed as a replacement for all existing software.<\/b><span style=\"font-weight: 400;\"> The PMS can continue to manage bookings and folios, the POS continues to process transactions at the outlet, banks and payment gateways provide payment data, while the ERP handles back-office and financial management.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The value of this architecture lies in the way the systems work together: <\/span><b>Identify the correct data source \u2192 Correct mapping \u2192 Correct integration \u2192 Correct reconciliation \u2192 Exception handling \u2192 Input results into the financial system<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Specifically, &quot;connected&quot; does not mean &quot;controlled.&quot; A booking may have been transferred to the ERP but still needs to be cross-checked with payment and settlement records; an invoice may have been received but still needs to be verified with the purchase order (PO) and delivery data. This is why layers of control and automation should only be added when the business clearly identifies a business gap.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For workflows that current ERP\/PMS systems don&#039;t fully address, businesses can consider reconfiguring the system, building integrations, or using a specialized automation layer. <\/span><b>Bizzi can act as a supplementary layer to existing ERP systems.<\/b><span style=\"font-weight: 400;\">, Depending on the use case, this can be applied to tasks such as invoice processing, revenue reconciliation, expense tracking, accounts receivable management, and data integration.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Instead of replacing the entire system, a more practical approach is to pinpoint the exact problem. <\/span><b>Where is Finance wasting time, which data is out of control, and which workflows are still reliant on manual processing?<\/b><span style=\"font-weight: 400;\">, Then, choose the appropriate solution.<\/span><\/p>\n<p><b><i>Learn how Bizzi integrates with existing ERP systems at <\/i><\/b><a href=\"https:\/\/bizzi.vn\/tich-hop-erp\/\"><b><i>This<\/i><\/b><\/a><\/p>\n<div class=\"mceTemp\"><\/div>\n<\/p>","protected":false},"excerpt":{"rendered":"<p>Hotels rarely operate on a single software platform. A system may simultaneously use a PMS for management\u2026<\/p>","protected":false},"author":56,"featured_media":999979952,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[263],"tags":[],"class_list":["post-999979951","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"acf":[],"_links":{"self":[{"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/posts\/999979951","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/users\/56"}],"replies":[{"embeddable":true,"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/comments?post=999979951"}],"version-history":[{"count":3,"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/posts\/999979951\/revisions"}],"predecessor-version":[{"id":999982327,"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/posts\/999979951\/revisions\/999982327"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/media\/999979952"}],"wp:attachment":[{"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/media?parent=999979951"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/categories?post=999979951"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bizzi.vn\/en\/wp-json\/wp\/v2\/tags?post=999979951"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}