Status Electronic invoice account locked often comes from many causes and is a difficult problem, directly affecting the daily business activities of the enterprise. In this article, Bizzi will specifically analyze the main causes leading to account lockout, and at the same time provide solutions to recover locked electronic invoice accounts effectively and quickly.
Reasons why electronic invoice account is locked
Locked accounts are a common error with e-invoices, which can be due to the following reasons:
- Wrong password multiple times due to entering more times than the service provider's regulations.
- No service renewal when the time of use has expired.
- Violation of law in the work electronic invoice, was inspected and temporarily locked by the tax authorities.
- Change business information but have not updated with the electronic invoice provider such as tax code, company name, address.
- System maintenance or technical error from the service provider, resulting in the account being temporarily locked.
Does a locked e-invoice account have any impact?
When an e-invoice account is locked, businesses will face many problems related to business operations, accounting and taxes. Here are the main impacts:
Impact on business operations
- Unable to issue invoices: Businesses are unable to issue invoices to customers, causing disruption to transactions and possible loss of revenue.
- Loss of credibility with customers: Customers need invoices to account for expenses, if not having invoices in time will affect them and cause loss of trust.
Impact on accounting and taxes
- Unable to declare tax on time: Without valid invoices, businesses cannot declare VAT on time.
- Risk of being fined by tax authorities: If the business cannot issue invoices or declare on time due to a locked account, it may be subject to administrative fines according to the provisions of Decree 125/2020/ND-CP.
- Impact on financial reports: If the electronic invoice account is locked for a long time, the recording of revenue and expenses may be incorrect, causing difficulties in financial management.
Impact on internal systems and processes
- Accounting process disruption: The accounting department will have to handle additional procedures or contact suppliers to Unlock locked e-invoice account.
- Time and cost of troubleshooting: Businesses have to spend time resolving issues, may have to pay renewal fees or hire support services.
Instructions on how to retrieve a locked electronic invoice account
When you encounter a situation where your e-invoice account is locked, you can fix it in many different ways depending on the cause of the problem. Below are some simple and common solutions in each case that you can apply.
Case 1: Fix if the electronic invoice account is locked due to entering the wrong password many times:
- Đợi một khoảng thời gian (thường 15 – 30 phút) rồi thử system login again.
- Sử dụng chức năng “Quên mật khẩu” để đặt lại.
- Send a support request to the electronic invoice provider to have your account reissued. Login successful.
Case 2: If the electronic invoice account is locked due to expiration:
- Check email or contact provider to renew service.
- Pay the fee to reactivate the account.
Case 3: If locked due to tax violation:
- Contact the tax authorities to check the cause.
- Correct errors (if any) and make a request unlock account
Case 4: If locked due to change of business information:
- Update information with electronic invoice provider.
- Carry out procedures to notify changes to tax authorities if necessary.
Case 5: If due to error electronic invoice system or maintenance
- Check the notification from the service provider.
- Wait until the system is back up or contact support.
How to prevent your e-invoice account from being locked
- Remember your password and store it securely to avoid repeated incorrect entries.
- Renew your service on time to avoid interruption.
- Compliance with regulations electronic invoice to avoid being locked out due to violations.
- Regularly update business information with tax authorities and service providers.
- Back up invoice data regularly to avoid loss when the account is locked.
- Use the services of a reputable provider to ensure prompt support in case of problems.
B-Invoice electronic invoice software
B-Invoice is an electronic invoice solution built on a modern technology platform, fully meeting legal regulations and meeting business requirements according to Decree 123/2020/ND-CP, Circular 78/2021/TT-BTC. If your business has trusted Bizzi's automatic input invoice processing solution, then try the output invoice right away for a comprehensive experience at the most optimal cost.
B-Invoice electronic invoice includes:
- Regular electronic invoices: B-Invoice fully meets the current regulations of the Ministry of Finance on electronic invoices, helping businesses issue electronic invoices quickly, accurately and legally.
- Electronic invoice created from cash register (POS): B-Invoice integrates with popular cash registers (POS) on the market, helping businesses easily issue electronic invoices from point-of-sale sales transactions.
- Electronic ticket: B-Invoice provides professional electronic ticket solutions, helping businesses manage ticket sales and create electronic ticket invoices effectively.
Why should businesses switch to using B-Invoice?
Currently, there are many providers of electronic invoice solutions on the market. To choose the right solution for your organization, businesses need to consider many different criteria. B-Invoice is an electronic invoice solution General Department of Taxation of Vietnam recognition, bringing many outstanding benefits to businesses, specifically as follows:
- Fully meet the requirements and operations according to Decree 123/2020/ND-CP and Circular 78/2021/TT-BTC: B-Invoice is an electronic invoice solution recognized by the General Department of Taxation, fully meeting the professional requirements according to the law, helping businesses feel secure in using it without encountering tax risks.
- Best cost when customers use both output and input invoices: B-Invoice offers preferential prices for customers using both output and input invoices.
- Easy integration and customization: B-Invoice has the ability to integrate with systems Enterprise Resource Planning (ERP), accounting software,… Help businesses save time and effort in managing invoices.
- Diverse invoice templates, designed according to needs: B-Invoice provides a diverse invoice template warehouse, meeting the needs of all businesses. In addition, businesses can also design invoices according to their own requirements.
- Store invoices for 10 years: B-Invoice stores invoices for 10 years according to the law, helping businesses save on invoice storage costs.
- Automatically update new version when there is a change in business as required by Tax: B-Invoice automatically updates new version when there is a change in business as required by Tax, helping businesses always use it in accordance with regulations.
- Security system according to ISO 27001 standard: B-Invoice is built on a modern technology platform, ensuring information security for business invoices.
Above is all the information related to the matter. Electronic invoice account is locked and effective handling. Currently, there are many parties providing electronic invoice solutions on the market. To choose the right solution for your organization, businesses need to consider many different criteria.
B-Invoice is an electronic invoice solution recognized by the General Department of Taxation, fully meeting the professional requirements as prescribed by law. Currently, Bizzi has been trusted and used by +1200 large enterprises and corporations such as Tiki, GS25, Circle K, PNJ, P&G, VNG, Grab, Ikea, Sabeco, Pharmacity, ... With the outstanding advantages as mentioned above, B-Invoice is the right choice for businesses looking for a reputable, quality and cost-saving electronic invoice solution.
- Link to register for a trial of Bizzi products: https://bizzi.vn/dang-ky-dung-thu/
- Schedule a demo: https://bizzi.vn/dat-lich-demo/
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