In the retail industry, the order-to-cash (O2C) process typically involves two main customer groups:
- Order-to-Cash B2C (Business-to-Consumer): Direct sales transactions to the end consumer (e.g., in-store sales, e-commerce).
- Order-to-Cash B2B (Business-to-Business)Sales transactions to other businesses (e.g., wholesale, retail sales to distributors, or sales to institutional clients)
With businesses increasingly under pressure to accelerate cash flow and control credit risk, the process Order-to-Cash (O2C) transactions are often complex due to their involvement in multiple stages such as sales, delivery, invoicing, and cash collection. When operated manually or with inconsistent data across systems, businesses are prone to delays in cash collection, discrepancies in accounts receivable, and difficulties in effectively controlling financial performance.
The ebook "Intelligent Automation in Order-to-Cash (O2C) Processes" helps businesses identify bottlenecks in each stage of the O2C process, for both B2C and B2B. The document focuses on how to apply AI and RPA to automate activities such as order management, invoicing, accounts receivable reconciliation, and cash collection, thereby shortening processing time, reducing risk, and improving working capital efficiency.
