In the modern world of e-commerce, order confirmation letter sample It’s more than just a notification to your customers – it’s the official start to your shopping journey, building trust and professionalism from your business. This is the most commonly used type of email among emails like welcome emails, support emails or abandoned cart reminders.
One order confirmation letter sample A well-built website will help businesses increase conversion rates, improve user experience and retain customers for a long time. Discover now!
1. What is order confirmation?
Confirm order is an important step in the buying and selling process, to ensure transparency and commitment between the buyer and seller. This is a text or email sent after the customer completes the order, with the purpose of confirming the transaction information and creating peace of mind for the buyer. In the business environment, this type of text is often expressed in the form of Purchase Order (PO) – a legally valid document, expressing the agreement between two parties on products, quantity, price and payment terms.
Order confirmation emails are more than just notifications; they play a strategic role in building customer experience and retaining shoppers. One professional order confirmation letter template help businesses:
- Increase transparency and professionalism in the transaction process
- Minimize the risk of confusion about order information (item code, quantity, receiving address, payment method...)
- Strengthen customer trust, especially in first-time transactions
- Create the foundation for future customer care and remarketing activities
- Take advantage of upsell or cross-sell opportunities if you know how to optimize the content in your email.
Nowadays, with the support of digital platforms like Bizzi, automate sending order confirmation emails, integrate information from ERP system or inventory management software, which saves time and reduces errors – especially in businesses that process hundreds of orders per day.
2. Download Order Confirmation Email Template
To help businesses save time and ensure professionalism in communication with partners, below are some order confirmation letter sample popular, easy to edit and suitable for many industries. The templates are clearly presented, polite language, showing the commitment between buyer and seller.
Some common order confirmation email templates:
ORDER CONFIRMATION LETTER SAMPLE 1
Confirmation Number: [number]
Hello [name],
We're happy to let you know that we've received your order.
Once your package ships, we will send you an email with a tracking number and link so you can see the movement of your package.
If you have any questions, contact us here or call us on [contact number]!
We are here to help!
Returns: If you would like to return your product(s), please see here [link] or contact us.
PS psst… you may love these too:
[list of other products]
ORDER CONFIRMATION LETTER SAMPLE 2
[company name]
Woo hoo! Your order is on its way. Your order details can be found below.
TRACK YOUR ORDER [link]
ORDER SUMMARY:
Order #: [number]
Order Date: [date]
Order Total: [price]
SHIPPING ADDRESS: [address]
[Table with a list of items]
ITEMS SHIPPED QTY PRICE
Your new [product] will [look/work] great paired with:
[A list of complementary products]
ORDER CONFIRMATION LETTER SAMPLE 3
Your order [number] has shipped!
It's being shipped with [name of courier company].
Here's a tracking number that you can use to check the location of your package: [tracking no.] (please note that tracking may take up to one business day to activate).
Thank you for placing your order!
ORDER CONFIRMATION LETTER SAMPLE 4
[name],
Thank you for ordering from [company].
Your order #[number] has been shipped.
You can review your order status at any time by visiting Your Account [link].
Any orders placed within an hour of each other may be shipped together.
Item
Price
Qty
Amount
If you were interested in [product], you might also like:
[visuals of other products the recipient might be interested in]
We hope you enjoy your shopping experience with us and that you will visit us again soon.
3. Information required in an order confirmation letter
To ensure clarity, transparency and legal binding, a standard order confirmation letter should include the following contents:
- Name of supplier/vendor.
- Full name and address of customer/buyer has been ordered.
- Order Confirmation Date.
- One “Thank you for your order” message.
- Price, image and detailed description of the ordered goods.
- Estimated time the customer will receive the item, along with the order's tracking number.
- Billing Information and Payment terms (such as prepayment, post-delivery, or in installments).
- A personalized message like “Thank you for ordering and becoming part of the [company name] family!”.
- Signature of both seller and buyer is the step of confirming agreement with the terms.
- Delivery time and conditions.
- Basic information of both parties such as phone number, email, tax code (if any), representative and position.
4. Advantages of using order confirmation letters
Order confirmation emails are not only a notification of successful transactions, but also a golden opportunity to build trust, maintain customer relationships and increase business revenue.
- Outstanding open rate: Order confirmation emails have an open rate of around 65%, significantly higher than the retail industry average of just 12.7%, showing that customers are particularly interested in post-purchase information.
- Increase peace of mind and trust: Receiving a confirmation letter gives the buyer peace of mind that the transaction was successful, while also reinforcing the brand's professional image.
- Retaining loyal customers: Confirmation email recipients are often customers who have completed a purchase and have the potential to return, so this is an opportunity to maintain long-term engagement.
- Increase conversion rate: Remarketing to existing customers via confirmation emails is much more effective than prospecting for new customers, thanks to the established relationship.
- Revenue optimization opportunities: Many businesses are not taking full advantage of the potential of confirmation emails such as related product suggestions, discount codes for next purchases, or calls for product reviews, which can directly increase revenue.
5. Frequently Asked Questions about Order Confirmation Letter
5.1 Do I need to send an order confirmation email after each purchase?
Yes. Email helps customers feel secure that their order has been received and reduces unnecessary questions.
5.2 When should I send a confirmation email?
Immediately after the customer places an order, preferably within seconds to avoid causing concern or suspicion of a faulty order.
5.3 How long should the confirmation email be?
Concise, clear and full of information: company name, order code, product, price, delivery time, payment method.
Conclude
An order confirmation email is not only a transaction notification but also a powerful marketing tool. help build trust, strengthen relationships and drive sales.
By implementing optimized order confirmation templates and ensuring accurate, timely information, businesses can significantly improve the customer experience. At the same time, integrating technology solutions like Bizzi to Automate and streamline financial and logistics processes will be a solid foundation, helping businesses handle all orders effectively and professionally, creating a difference in the eyes of customers.
To improve the efficiency of invoice management as well as automate the financial and accounting processes of the business. Register to experience Bizzi's comprehensive solution suite today!
- Link to register for a trial of Bizzi products: https://bizzi.vn/dang-ky-dung-thu/
- Schedule a demo: https://bizzi.vn/dat-lich-demo/
